Grievance Redressal / Escalation Matrix
Last updated: October 8, 2026
In case of any grievance or complaint, the client may escalate the matter in the following order. The RA shall be responsible to resolve grievances within the timeline specified by SEBI (presently, the RA shall strive to redress the grievance as early as possible and in any event not later than 21 days of receipt).
| Level | Contact Person | Address / E-mail | Telephone | Resolution Time |
|---|---|---|---|---|
| Customer Care | Client Servicing | 402, Zion Prime, Near Four Pole Structure, Thaltej, Daskroi, Ahmedabad, Gujarat – 380059info@finharbourfintech.com | +91 95120 36402 | 7 working days |
| Head / Compliance Officer | Parshwa Shah | 402, Zion Prime, Near Four Pole Structure, Thaltej, Daskroi, Ahmedabad, Gujarat – 380059info@finharbourfintech.com | +91 95120 36402 | 7 working days |
| Principal Officer / Director | Parshwa Shah | 402, Zion Prime, Near Four Pole Structure, Thaltej, Daskroi, Ahmedabad, Gujarat – 380059info@finharbourfintech.com | +91 95120 36402 | 7 working days |
| SEBI SCORES 2.0 | SEBI | https://scores.sebi.gov.in | 1800 22 7575 / 1800 266 7575 | As per SEBI |
| SMART ODR | Online Dispute Resolution | https://smartodr.in | – | As per ODR norms |
Note to client: If you are not satisfied with the response of the Research Analyst, you may lodge your grievance with SEBI at https://scores.sebi.gov.in or approach the SMART ODR portal at https://smartodr.in. The complaint on SCORES is subject to a two-level review – first by the designated body (RAASB) and thereafter by SEBI.
Physical complaints to SEBI: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.