Investor Charter for Research Analysts

A. Vision

To follow the highest standards of ethics and compliance while facilitating the growth of the securities market and safeguarding the interest of investors availing research services.

B. Mission

To provide research recommendations and reports based on thorough analysis and diligent research, and to ensure adequate and appropriate disclosure of conflicts of interest so that investors can take informed investment decisions.

C. Details of business transacted by the Research Analyst

• Issuance of research reports based on analysis of companies / securities and recommendations.
• Providing an independent analysis or opinion on companies / securities.
• Making a buy / sell / hold recommendation or giving a price target, or offering an opinion concerning a public offer.

D. Details of services provided to investors

• Onboarding of clients after obtaining consent to the terms and conditions, including the Most Important Terms and Conditions (MITC), and completion of KYC.
• Disclosure of conflicts of interest and material information relevant to the research services.
• Timely dissemination of research reports/recommendations simultaneously to all clients entitled to receive them.

E. Grievance redressal mechanism available to investors

In case of any grievance or complaint against the Research Analyst:

• The investor may first approach the Research Analyst, who shall strive to redress the grievance immediately, and in any event not later than 21 days of receipt.
• If not satisfied, the investor may lodge the complaint on SCORES 2.0 (https://scores.sebi.gov.in), subject to a two-level review, first by the designated body (RAASB) and thereafter by SEBI, or by e-mail to the designated e-mail id of RAASB.
• If still not satisfied with the resolution, the investor may file the complaint on the SMART ODR platform (https://smartodr.in) for online conciliation / arbitration.
• Physical complaints may be sent to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
• SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575.

View our full Grievance Redressal / Escalation Matrix →

F. Rights of Investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to Fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure (all statutory and regulatory disclosures)
• Right to Fair and True Advertisement
• Right to Awareness about Service Parameters and Turnaround Times
• Right to be informed of the timelines for each service
• Right to be Heard and Satisfactory Grievance Redressal
• Right to have timely redressal
• Right to Exit from the financial product or service in accordance with the agreed terms and conditions
• Right to receive clear guidance and caution notice when dealing in complex and high-risk financial products and services
• Additional rights to vulnerable consumers, including the right to access services in a suitable manner even if differently-abled
• Right to provide feedback on the financial products and services used
• Right against coercive, unfair and one-sided clauses in financial agreements

G. Expectations from investors (Responsibilities of investors)

This Investor Charter is brought to the notice of all clients (existing and new) and is displayed on the website of the Research Analyst and made available at the time of onboarding.

H. Investor Complaints Data

Number of complaints received during the month against the RA due to impersonation by some other entity: 0

View full complaints data and trends →